Social Responsibility Concept

What is a Social Responsibility Concept?

Social responsibility concepts outline the practical implementation of player protection measures in a structured plan. Separate social concepts are developed for our business areas, including gaming arcades, casinos, and sports betting.
These concepts are primarily intended for on-site employees and regulatory authorities. However, gaming guests can also request a copy of the social responsibility concept as a brochure at the venue.

The Social Responsibility Concepts of the MERKUR GROUP

... have been an integral part of our gaming operations for many years and are continuously refined. They are designed to ensure the highest standards of player and youth protection.

All employees across the various sectors of our corporate group are fully aware of their responsibility and consistently implement the comprehensive set of measures. This not only guarantees a compliant gaming experience for our guests but also provides comprehensive protection against the risks associated with gambling.

Key Elements of the Social Responsibility Concept

A crucial part of our approach is the careful selection and ongoing training of our staff. Our training programs are designed not only to meet legal requirements but also to set new benchmarks in player and youth protection.

Support from Science

We collaborate closely with representatives from politics, science, and research, as well as affected players. This dialogue enables us to continuously expand our knowledge and improve the measures within our social responsibility concept. Integrating the latest scientific findings is equally central to our approach. These insights are consistently incorporated into our training content and social responsibility framework to ensure that our measures remain up-to-date and are effectively implemented.

Through this continuously evolving social responsibility concept, we make a significant contribution to the protection of our players and have been setting new standards in the industry for years.

Guest Conversations

Discussing potential gambling risks and problematic behavior should be easily accessible in every gaming venue. This is the approach of our guest conversations.

To raise general awareness, the staff at our gaming arcades, casinos, and sports betting shops openly engage with guests about gambling risks and available support services. If a guest exhibits noticeable gambling or social behavior, our trained staff will discreetly hold a personal conversation and initiate further steps if necessary. Additionally, the Central Prevention Division is available for initial consultations via phone.

Trainings

The State Treaty on Gambling, in conjunction with state-specific implementation laws, outlines various types of training measures, including those related to youth and player protection.

MERKUR CASINO GmbH ensures that the entire service staff of the gaming establishment as well as the licence holder and the social concept officer are appropriately trained and informed on the legally prescribed topics.

The training is conducted in accordance with legal requirements and involves the participation of addiction specialists and pedagogically qualified third parties.