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In Branch & Gaming Operations you create exceptional experiences for our guests and ensure smooth operations. Whether working in customer service, as a croupier or dealer or in a managerial role: you support gaming processes, assist with enquiries and confidently ensure compliance with legal requirements such as youth protection and player protection.
With enthusiasm, a strong sense of responsibility and a passion for guest interaction, you work in an environment where guests feel comfortable, processes run reliably and career opportunities emerge.
In our MERKUR CASINO arcades, everything revolves around first-class entertainment. In a stylish setting, modern gaming machines, high service quality and well-trained teams ensure a safe gaming experience. Employees take on responsibility in service roles and benefit from individual development opportunities within an award-winning company.
In MERKUR SPIELBANKEN, classic casino flair meets modern technology. Guests enjoy roulette, blackjack, poker and gaming machines in an exclusive atmosphere. Employees benefit from varied roles, clear career paths as well as training and certifications in an environment with the highest quality standards.
At MERKUR BETS, everything revolves around sport, excitement and strategy. Whether in betting shops, franchise locations or online offerings, employees help shape modern sports betting experiences. A dynamic environment, digital processes and the combination of service, technology and passion for sport create attractive prospects for the future.
Are you looking for a change or ready for the next step in your career? With your experience, you have the opportunity to take on responsibility across our MERKUR branches, actively shape day-to-day operations and ensure a positive gaming experience for our guests at all times.
After completing your qualification, are you looking for a varied entry? In our MERKUR branches, you support service processes, guest services and initial organisational tasks, developing step by step into a responsible role, Whether at MERKUR CASINO, MERKUR SPIELBANKEN or MERKUR BETS
You can also start in the branch environment without prior industry experience. Through structured training, you will gradually take on responsibilities relating to customer service, guest care, till operations, classic gaming and organisational tasks. This will allow you to progress into more responsible roles in our branches.
A part-time role in Branch & Gaming Operations offers flexible working hours and is easy to combine with work, study or everyday life. You will assist with service, classic gaming and guest care, ensuring everything runs smoothly and professionally.
With an Apprenticeship Program – Customer Relationship Management Specialist (m/f/d), you will gain insights into technical basics, service processes, machine handling and organisational workflows. You will develop within a varied environment and reliably support teams from MERKUR CASINO and MERKUR SPIELBANKEN in their daily operations.
Whether at MERUR CASINO, MERKUR SPIELBANKEN or MERKUR BETS, in Service & Guest Services you shape the first impression of our locations. You advise guests, explain gaming and betting offers, handle cash transactions and ensure compliance with regulations such as youth protection. With a structured approach, you maintain order and safety while creating a professional environment for our guests.
In the classic gaming area at MERKUR SPIELBANKEN, you lead game rounds, explain rules and support guests at the tables. You keep processes under control and ensure fairness and professionalism at all times. With a precise approach to numbers and procedures, you ensure that gaming experiences are transparent, compliant and well organised.
As a team leader or floor manager (m/f/d), you manage shifts, coordinate operations and support day-to-day decisions at MERKUR CASINO and MERKUR SPIELBANKEN. You oversee safety and quality standards, support teams in daily operations and ensure that processes are carried out in a structured and reliable way – creating a professional environment for both guests and employees.
In store management, you take overall responsibility for staff, operations and the economic performance at MERKUR CASINO, MERKUR SPIELBANKEN and MERKUR BETS. You manage processes, develop your team and ensure compliance with internal standards and legal requirements. Through clear communication and a strategic approach, you shape a location that is professionally run and continues to grow sustainably.
MERKUR is our umbrella brand – all companies belong together. That is why you will find vacancies from all areas in our job portal, giving you a wide range of opportunities.
Whether MERKUR CASINO, MERKUR SPIELBANKEN or MERKUR BETS – you decide which environment suits you best.
For many of our positions, no specific prior experience is required. What matters most to us is a strong service orientation, team spirit and a sense of responsibility. All you need to bring is a minimum age of 18 and a genuine enjoyment of working with guests.
Please apply exclusively online via our job portal. This ensures that your application reaches the responsible manager directly and can be processed quickly.
You are welcome to apply for multiple positions at the same time. Please submit a separate application for each role so that all managers can review your documents.
You may be invited to several interviews – this is part of our process, as each location has its own team and management.
Here, areas such as Controlling and Human Resources shape key processes that significantly support the success of the group of companies.
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