Technical service provider of the MERKUR GROUP

1986: Establishment of the subsidiary “MSG MERKUR Spielgeräte Service GmbH”

2000: Introduction of adp MERKUR Service

As the service provider of the MERKUR GROUP, MERKUR SERVICE combines the subsidiaries MSG MERKUR Spielgeräte Service GmbH and Service MERKUR GROßHANDEL. The company employs around 300 people in eleven branches throughout Germany. The main location is in Lübbecke.

As a service provider, MERKUR SERVICE supports customers in dealing with their products. With a comprehensive technical customer service, the service technician network, the maintenance offer "free & easy" as well as a broadly based telephone support, the company offers practical, competent and solution-oriented advice and assistance. With regular training courses, seminars and product trainings, the instructors of the adp merkur service always keep the customers up to date with the latest equipment technology.

The MERKUR SERVICE stands for consistent customer orientation and high professional competence. For its high quality standard, the company has been awarded in the competition "Top Service Germany" in 2019 and 2020. This makes MERKUR SERVICE one of the most customer- and service-oriented companies in Germany.

3 facts about MERKUR SERVICE

  • From the field, for the field: MERKUR SERVICE constantly focuses on the needs of customers.

  • Integrated customer care: The employees at adp merkur service are available to customers to answer all questions related to adp products – whether directly on site, over the phone or via augmented reality.

  • Award-winning service: The “Top Service Deutschland” award, which MERKUR SERVICE received for the second time in a row in 2020, is confirmation that customers feel particularly well looked after at MERKUR SERVICE.