Our multilingual Customer Support Department forms part of the core element of our growing and exciting operations. Therefore, we are looking for experienced German speaking Customer Support Agents to support our day-to-day operations. This is a full-time position requiring 40 hours per week from Monday to Sunday, mornings and evenings. However when needed, it will be required that other operating hours be covered, possibly providing support in English.
As German Speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a representative outward to our customers.
You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.
Further, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
As part of the team you document customer contacts in order to provide a full customer history.
Last but not least, you resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.
At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry
Excellent written and verbal communication skills in German and English
Ambitious and able to work well in a multicultural team
Able to work on shift basis across weekdays and weekends
Be comfortable working in a fast paced environment and to work as part of a great team
What we offer:
Family-run group of companies with a positive and international business environment
Open door attitude and friendly corporate culture
High degree of personal responsibility
A wide variety of career opportunities within the entire group
Dann freuen wir uns auf Ihre Bewerbung! Bitte geben Sie auch Ihren möglichen Eintrittstermin und Ihre Gehaltsvorstellung an.
Cashpoint Malta Ltd.
We are one of the leading international sports betting providers and are a constantly expanding company in the entertainment industry. We are the perfect team for you to join. We are constantly expanding and are involved in a fast-moving environment. We are open-minded and believe in open communication. We are anything but normal. And it’s been this way since 1996. We are part of the Gauselmann Group, which offers high-quality entertainment to millions of people. Worldwide. Innovation, internationality, and top-class technology – brought about by almost 15,000 dedicated people. Play your part in the success of a dynamic, innovative company and join our CASHPOINT team!